Shipping Policy

At Yokomo Shop, we understand that RC racing demands peak performance – from your components to our service. Our shipping and returns policies are engineered with the same precision as our RC products to ensure you spend less time waiting and more time racing.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on customs processing in your country. We ship worldwide except to certain Asian and remote regions.

Returns & Exchanges

Just like fine-tuning your RC setup, we’ve optimized our returns process for maximum efficiency.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags
• Process Time: 3-5 business days after we receive your return
• Shipping: Customer pays return shipping (except for defective items)

Our 3-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Product name and quantity
• Reason for return
• Whether you prefer refund or exchange

Step 2: Package & Ship

Once approved, you’ll receive:

• Return authorization number (RMA)
• Shipping instructions
• Return address (our warehouse in Castaic, CA)

Important: Write the RMA number clearly on the outside of your package. Unmarked returns may experience processing delays.

Step 3: Inspection & Resolution

Our RC specialists will inspect returned items within 3 business days of receipt. You’ll receive email confirmation when:

• Your refund is processed
• Your exchange is shipped
• Or if there’s any issue with your return

Refund Timeline & Methods

Like tuning your RC car’s suspension, we’ve optimized our refund process:

Payment Method	Processing Time	Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB)	3-5 business days	Original payment method
PayPal	24-48 hours	Original PayPal account

Note: Your bank may require additional days to post the refund to your account.

Non-Returnable Performance Components

To maintain quality standards for all RC racers, these items cannot be returned:

• Adhesive/Tape (opened packages)
• Body Sets with removed protective film
• Batteries (for safety reasons)
• Body Detailing products (once opened)

Defective items in these categories will be replaced at our discretion.

International Returns

For our global RC community outside Asia and restricted regions:

• Return shipping costs are the customer’s responsibility
• Mark the package as “Returned Goods” to avoid customs fees
• Original shipping fees are non-refundable
• Refunds will be issued in USD

Need Help With Your Return?

Our support team speaks the language of RC racing. Contact us at [email protected] and we’ll help get you back on track faster than a pit crew change.