Last Updated: [Insert Date]
Welcome to Yokomo Shop! These Terms and Conditions (“Terms”) govern your use of our website yokomostore.com and all purchases made through our store. By accessing our site and making purchases, you agree to these Terms. Please read them carefully.
1. Our RC Community
Yokomo Shop serves passionate RC enthusiasts who demand precision performance from drift cars to Formula One models. Our Terms reflect our commitment to the RC racing community with clear policies that keep you on track.
2. Website Use
2.1 Eligibility
You must be at least 18 years old or have parental consent to make purchases. By using our site, you confirm you meet these requirements.
2.2 Account Responsibility
When creating an account:
- Provide accurate, current information
- Maintain password security
- Notify us immediately of unauthorized access
2.3 Acceptable Use
You agree not to:
- Use our site for illegal purposes
- Attempt to access restricted areas
- Interfere with site functionality
- Upload harmful content
3. Products & Services
3.1 Product Descriptions
We strive for accuracy in describing our RC components (1/10 Drift cars, Formula One models, batteries, adhesives, etc.), but cannot guarantee all descriptions are error-free. Contact us if you have questions before ordering.
3.2 Product Availability
All orders are subject to availability. We may limit quantities and cancel orders if products become unavailable after ordering.
3.3 Non-Returnable Items
For quality control, these items cannot be returned:
- Opened adhesive/tape packages
- Body sets with removed protective film
- Batteries (safety reasons)
- Opened body detailing products
Defective items in these categories will be replaced at our discretion.
4. Orders & Payments
4.1 Order Process
Your order represents an offer to purchase. We accept orders when we email order confirmation. We reserve the right to refuse orders.
4.2 Pricing
Prices are in USD and subject to change without notice. You pay the price listed at order time, plus applicable taxes and shipping.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.4 Shipping
Standard Shipping (DHL/FedEx): $12.95 USD, delivered in 10-15 business days after shipping
Free Shipping (EMS): For orders over $50 USD, delivered in 15-25 business days after shipping
All orders process within 1-2 business days (excluding weekends/holidays). Delivery times are estimates and may vary due to customs.
5. Returns & Refunds
5.1 Return Policy
We accept returns within 15 days of delivery for unused items in original packaging with all tags. Customer pays return shipping unless item is defective.
5.2 Return Process
- Email [email protected] within 15 days with order details
- Receive return authorization (RMA) and instructions
- Ship items to our Castaic, CA warehouse with RMA clearly marked
5.3 Refunds
Refunds process within 3-5 business days after we receive and inspect returns. Original shipping fees are non-refundable.
6. Intellectual Property
All site content (logos, text, images) is our property or used with permission. You may not use our intellectual property without written consent.
7. Liability Limitations
7.1 Product Use
RC components require proper handling. We’re not liable for injuries or damages from improper use, modification, or neglect of products.
7.2 Website Availability
We strive for 24/7 site availability but aren’t liable for temporary outages or technical issues beyond our control.
7.3 General Limitation
Our total liability for any claim related to your use of our site or products is limited to your purchase amount.
8. International Customers
We ship worldwide except certain Asian and remote regions. International customers:
- Pay all return shipping costs
- Must mark packages “Returned Goods” to avoid customs fees
- Receive refunds in USD
- Are responsible for any import duties/taxes
9. Policy Changes
We may update these Terms. Continued use after changes constitutes acceptance. We’ll notify you of significant changes.
10. Contact Us
For questions about these Terms or your order:
Email: [email protected]
Mail: Yokomo Shop, 30451 Servilla Place, Castaic, CA 91384 USA
Thank you for being part of the Yokomo RC community. We’re committed to keeping your RC passion running at full throttle!
